Dec 13, 2023 · To unlock your AT&T phone: Find your device's IMEI number and your PUK code. Visit AT&T's online unlock portal to request a device unlock. Enter your IMEI and AT&T account information. After AT&T approves your request, use your unlock code and follow the instructions for your specific phone. AT&T makes it easy to unlock a phone or tablet on ... Nov 3, 2023 · Hello, thanks for your response. Unfortunately, when I used the web service (as in the link you shared), I received an automated email saying that my request was denied because since I have an AT&T Pre-paid device, I must use the app to unlock the device. Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Jul 26, 2023 · I post this every single time: it is easier to get a phone unlocked if you are an existing customer rather than a former or a non-customer. If you are no longer a customer, you can't use chat. Prepaid cannot use chat. If you are requesting the unlock as a non-customer and your account is not yet canceled on AT&t's end, you would get the …1. DEFINITIONS: (a) "AT&T," "We," "Our" and "Us" mean AT&T Mobility LLC and its parents, subsidiaries, affiliates, agents, employees, successors and assigns; (b) "Device Unlock" means the Device Unlock App, any website, software, content or services provided in connection with the App, and any updates to these items; (c) "You," "Your" …Nov 15, 2021 · Confirm your unlock request. An email will be sent to you within 24 hours asking you to confirm your unlock request. Check your email for a confirmation email from AT&T. Open the email and click Confirm to confirm your unlock request. It may take up to 48 business hours to unlock your iPhone. Set a security lock. 1. Swipe down from the Notification bar with two fingers, then select the Settings icon . 2. Scroll to and select Security. 3. Select Screen lock, then select the desired screen lock method and follow the prompts to complete set up. Note: For this tutorial, Pattern was selected. If you choose Pattern lock, you will have to ... Apr 4, 2024 · Can I find out if my iPhone is already unlocked? Sí. Te mostramos cómo: Open your phone Settings. Tap General and then About. Scroll to Carrier Lock. If it says: No SIM restrictions, it’s unlocked. SIM locked, you’ll have to complete an unlock request. Jun 24, 2023 · Unlock a Phone on Verizon. This carrier automatically locks any phone bought through Verizon for 60 days. After that 60-day period, your phone is unlocked—with no extra steps needed. To confirm ...Sep 16, 2023 · Like Ace mentioned, you can unlock the device by following the instructions given in the link below: Unlock your device. If the above steps do not help, you can contact our prepaid support team on 800-901-9878 for further assistance. Hope this information helps. Thank you for visiting AT&T Community Forums!Feb 5, 2024 · If your device isn't eligible to be unlocked, and you're traveling abroad, choose an AT&T International Plan. Unlocking your device:- Once your request is approved, check your text messages or email for instructions and an unlock code (if required). iPhones® don't have unlock codes. Jan 4, 2024 · Device unlock I submitted an unlock request on December 27th, received a notice that it was taking longer on the 29th, now it's January 4th and it's still not unlocked. I'm not sure what to do, this phone hasn't been active for almost 2 or 3 years now though so I'm not sure if that has anything to do with it.Nov 16, 2023 · Had a business account. AT&T added extra unknown line without my consent. I paid two months costs without realizing. My device was on monthly installment. I called loyalty team and expressed my displeasure. They agreed to unlock my device without me paying the remaining balance. Now, after many months, I got the bill asking for payment of the ... Apr 17, 2024 · Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Deals Wireless Internet Accessories Prepaid Business. Search. Support. My AT&T. Start of main content ...Feb 17, 2023 · You can find more important details about unlocking your device under How to request a device unlock and Check the status of your request when you visit AT&T Device Unlock Help - Solutions & FAQs. There's even a section called Deployed Military Personnel (Current AT&T Customers Only) which provides additional information about …Jul 25, 2023 · Your device: Is an AT&T phone or device and isn’t active on another AT&T account. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your ... Jan 14, 2024 · Device unlock request. I have created device activation request (Edited as per community guidelines). AT&T status is showing "We sent you an email to confirm your unlock request—please use the email link to confirm". But no email came in mailbox or spam holder. How can I get the help. The Unlocking Process. Fill out the unlock form with your device details. Once we have received your request form, we will start to search for your unlock code. Our automated system will email you the ATT unlock when it’s ready. Follow the unlock instructions emailed to you. Follow our how-to unlock walk through.Sep 24, 2021 · This app lets you unlock your AT&T Prepaid device if it has the AT&T Unlock app preloaded. It works with some models of Alcatel, LG, Nokia and Samsung phones. See ratings, reviews and data safety …Jul 17, 2020 · Finally, 2 months later and they've finally suspended my account, but my phone is still not unlocked. 3 days ago I submitted my information for my device to be unlocked (as it was not unlocked with my original submitted documentation which included the proof that I was deploying through deployment orders) and the site stated to wait 48 …Jan 14, 2024 · Device unlock request. I have created device activation request (Edited as per community guidelines). AT&T status is showing "We sent you an email to confirm your unlock request—please use the email link to confirm". But no email came in mailbox or spam holder. How can I get the help. Jan 31, 2022 · Device Unlock Portal Not Working. I am trying to unlock an older att phone. When I go to the portal I get the following message: "Looks like you stepped away. We closed your session to protect your info. Start a new unlock request ". as soon as I type in the last digit of the IMEI. I have tried doing this on different browsers, different ...Nov 16, 2023 · Had a business account. AT&T added extra unknown line without my consent. I paid two months costs without realizing. My device was on monthly installment. I called loyalty team and expressed my displeasure. They agreed to unlock my device without me paying the remaining balance. Now, after many months, I got the bill asking for payment of the ... Jan 13, 2022 · Power off the device and insert a non-AT&T SIM card. If your SIM card slot is located under the battery, remove the battery. Power on the device with non-AT&T SIM. For devices with removable battery, insert the battery back into the device. Wait for the message: “Enter the device unlock code.”. Enter the unlock code.Dec 7, 2022 · Learn how to check your device unlock status Find out the status of your request to unlock your AT&T phone, tablet, mobile hotspot, or other device. It usually takes a few minutes to approve your request, but it may take up to 48 hours.Nov 24, 2017 · Follow the prompts. . . . Click the link in your *Text message to check your status. If you are a **non-AT&T customer, click the link in your Email follow steps 2-4. Go to our Status Portal . Enter your IMEI Number & Request Number. Follow the prompts. Apr 1, 2022 · If you are under contract you must complete the contract period before your device can be unlocked. If you paid full price for your AT&T device and are a postpaid customer you must have at least 60 days of service with AT&T. The subject line of the email was "Subsidy Device Unlock Request." Since my phone purchase was subsidized by …Oct 10, 2022 · As stated by @JefferMC and @sandblaster as long as the device is fully paid off and you have been an AT&T customer for at least six months, the device is eligible to be unlocked. Feel free to review the Device Unlock Requirements and the Device Unlock Portal when you're ready to get the process started.Apr 13, 2020 · I've also done these non of them worked I dial the them into the dial pad and nothing I looked at the Att PDF (link below) on how to unlock devices and my device is not even on there. AT&T › consumer › help › pdfPDF Web results AT&T Unlock Code Instructions - ATT.com (edited) Like. 4 years ago. 0.Dec 13, 2023 · To unlock your AT&T phone: Find your device's IMEI number and your PUK code. Visit AT&T's online unlock portal to request a device unlock. Enter your IMEI and …Nov 11, 2023 · On Tuesday, they reached out to their AT&T representative who said it should release in 1-2 business days. I tried it today (Friday) and it says: The device you want to unlock is active on another AT&T account. The account owner needs to remove the device from their account first. For assistance, call 800.331.0500.Jul 26, 2023 · I post this every single time: it is easier to get a phone unlocked if you are an existing customer rather than a former or a non-customer. If you are no longer a customer, you can't use chat. Prepaid cannot use chat. If you are requesting the unlock as a non-customer and your account is not yet canceled on AT&t's end, you would get the …Dec 19, 2022 · We'll be happy to assist you with your unlock request @zaclovespenguins. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums). In the meantime, please review the unlock eligibility requirements and make sure that your device meets all the criteria. Darais, AT&T …Jan 25, 2024 · Step 3: Receiving and Entering the Unlock Code. After successfully obtaining the unique unlock code from AT&T, you are now ready to proceed with the pivotal step of entering the code into your device. This step is crucial in unlocking your AT&T SIM card and enabling your device to operate with SIM cards from other carriers. Here's a …Dec 7, 2021 · Select Unlock your device. Enter the IMEI of your smartphone (Dial *#06# on your smartphone) Read and agree to the eligibility requirements to unlock your device. Feb 18, 2024 · You can otherwise unlock your phone through a live chat with a T-Mobile customer representative or by calling 611 from a T-Mobile device or 877-746-0909 from any other phone. Deployed military ...Apr 14, 2023 · From the IMEI report, the Blacklist Status is Clean, which means this phone can be unlocked (a blacklisted device can’t be unlocked, so we need to check the blacklist status first). Step 1. Visit the DirectUnlocks AT&T unlock service website. Step 2. Enter your phone’s IMEI number and proceed to the next step.Feb 18, 2024 · You can otherwise unlock your phone through a live chat with a T-Mobile customer representative or by calling 611 from a T-Mobile device or 877-746-0909 from any other phone. Deployed military ...Apr 13, 2024 · Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Deals Wireless Internet Accessories Prepaid Business. Search. Support. My AT&T. Start of main content ...Sep 27, 2023 · 1) borrow a friend with AT&T’s SIM card. Put it in your phone and submit the unlock request with their account information you have to leave that sim in the phone until you get back about the request. This worked for me a few years back, but it might not work these day. 2) Submit a complaint to the FCC. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Find a store Ver en español. Skip Navigation. Sep 16, 2023 · Like Ace mentioned, you can unlock the device by following the instructions given in the link below: Unlock your device. If the above steps do not help, you can contact our prepaid support team on 800-901-9878 for further assistance. Hope this information helps. Thank you for visiting AT&T Community Forums!Dec 21, 2022 · You will have to contact the seller to perform the request in order to unlock the device. Keep in mind, the general requirements to unlock your device. The device must be designed for use on, and locked to, the AT&T wireless network. If it's a new AT&T device, active service for a period of time is required. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Find a store Ver en español. Skip Navigation. Apr 4, 2024 · The AT&T Support Center provides personalized assistance for customers of AT&T Wireless, Internet, Prepaid, and more! Read our helpful Support articles to self-service and check on the status of your service request.If you cannot find this number, use the device to dial *#06#. This number will be 14 or 15 digits long and will show on your screen after you have dialed and pressed Send or Call. The phone number used on the device. Deployment papers if you are trying to unlock a phone or tablet for military deployment.Apr 7, 2016 · 13.1K Messages. 8 years ago. There is no such thing as a temporary unlock. Once the phone is unlocked, that is permanent but can still be used on any network. If your phone is eligible for unlock, it will be unlocked. 0. 0. Go to att.com/deviceunlock (page best viewed from a desktop or tablet). Read and agree to the eligibility requirements to unlock your device. Complete and submit the form. You'll receive a confirmation email with your unlock request number. Nov 11, 2023 · On Tuesday, they reached out to their AT&T representative who said it should release in 1-2 business days. I tried it today (Friday) and it says: The device you want to unlock is active on another AT&T account. The account owner needs to remove the device from their account first. For assistance, call 800.331.0500.When submitting an unlock device request and select Yes when asked if you’re deployed military. We'll ask for your temporary or permanent change-of-station (TCS or PCS) documents. If you have an installment plan, you don't have to pay it off to unlock your device. Learn more about how unlocking your AT&T phone or device.Your device is unlocked reliably, legally and permanently and confirmation of this is sent to you via Email and SMS. Apple devices are unlocked over-the-air, and other devices are unlocked via a code. ... Unlock ATT Samsung Galaxy A02; Unlock ATT Samsung Galaxy A10; Unlock ATT Samsung Galaxy A11; Unlock ATT Samsung Galaxy A12;Nov 21, 2023 · Wanting to unlock my AT&T prepaid phone so I can use my gov. sim card in it. It's a Moto stylus 2023. Model: XT2317-3Jan 14, 2024 · Device unlock request. I have created device activation request (Edited as per community guidelines). AT&T status is showing "We sent you an email to confirm your unlock request—please use the email link to confirm". But no email came in mailbox or spam holder. How can I get the help. Jan 13, 2022 · Power off the device and insert a non-AT&T SIM card. If your SIM card slot is located under the battery, remove the battery. Power on the device with non-AT&T SIM. For devices with removable battery, insert the battery back into the device. Wait for the message: “Enter the device unlock code.”. Enter the unlock code.Jun 20, 2023 · Depending on which browser you are using, there may be compatibility issues between the browser and the website. Be sure to check your device unlock eligibility. Though you have paid for your device in full, the wireless number assigned to the device must be active for at least 60 days, and you must wait 48 hours after you make …Sep 30, 2023 · I requested a device unlock, as the “may take up to 24 hours approached” I received a message stating they needed to do further investigation with no time line attatched. After 5 more days of waiting which was a total of a week. I canceled and started the process again and I’m right back at the same point waiting for approval.Aug 21, 2017 · On some devices, the IMEI is located on the back of the phone or under the battery. Do not force open your phone to find the IMEI. To check status of your request. 1. Go to our Device Unlock Portal. 2. Scroll down …Dec 13, 2023 · To unlock your AT&T phone: Find your device's IMEI number and your PUK code. Visit AT&T's online unlock portal to request a device unlock. Enter your IMEI and …1 Message. Friday, March 17th, 2023 9:41 PM. Device unlock help. Bought a iPhone 6s plus off of Mercari. The seller though it was unlocked but it wasn't. I need help unlocking … 1. DEFINITIONS: (a) "AT&T," "We," "Our" and "Us" mean AT&T Mobility LLC and its parents, subsidiaries, affiliates, agents, employees, successors and assigns; (b) "Device Unlock" means the Device Unlock App, any website, software, content or services provided in connection with the App, and any updates to these items; (c) "You," "Your" and ... Learn what you need to do to unlock your device and the requirements Notice If you are not the original owner of the device and are denied a device unlock, you will need to ... Leaderboard. att.com. Sign in. AT&T Community Forums. Wireless. Phones & Devices. Other Phones & Devices. AT&T Device Unlock Help - S... Troubleshoot your ...Nov 15, 2021 · Confirm your unlock request. An email will be sent to you within 24 hours asking you to confirm your unlock request. Check your email for a confirmation email from AT&T. Open the email and click Confirm to confirm your unlock request. It may take up to 48 business hours to unlock your iPhone.Aug 13, 2020 · I finished my iphone 7 contract 2 years ago, and I made the biggest mistake switching to H2O before unlocking this phone. When I tried to unlock it last week, I got "Looks like the device you want to unlock is active on another AT&T account." message, and after a week of researching, I saw someone in the forum got into the same problem- …Jun 24, 2023 · Unlock a Phone on Verizon. This carrier automatically locks any phone bought through Verizon for 60 days. After that 60-day period, your phone is unlocked—with no extra steps needed. To confirm ... Nov 21, 2023 · Wanting to unlock my AT&T prepaid phone so I can use my gov. sim card in it. It's a Moto stylus 2023. Model: XT2317-3 If you’ve submitted an unlock request, enter your device IMEI and the unlock request number we emailed you. We’ll use these to check your unlock status. Look in your spam or junk folders if you don’t see it in your inbox. 4 days ago · Call *#06# on your device, or go to your device settings to get it. You'll find the request number in the email we sent you. Quickly check the status of your device …Aug 21, 2017 · 1. Go to our Device Unlock Portal. 2. Scroll down and select ver en espanol. 3. Follow the prompts. To find the IMEI dial *#06#. Requirements for unlocking AT&T phones, tablets, and mobile hotspots. To unlock a Prepaid device, the device (s) must be active for at least six months of paid service before unlocking. Jan 20, 2021 · I received an email from att but the unlock code doesn’t work. It always says unsuccessful whenever I put the unlock code. Any body can help me: We've approved your request to unlock your device. Here are the instructions to complete your unlock: The unlock code is xxxxxxxxxxxxxxxxx 1. Power off the device. 2.Jul 18, 2019 · Let's help you to unlock your device, @Uwishucud2! One action that can help resolve your experience is to make sure that you're using the correct type of SIM card in the phone while attempting to unlock your Samsung Galaxy S9 (e.g. 4G vs. LTE). In case you're interested in knowing more about device unlock, we invite you to check out …Dec 7, 2021 · Learn the requirements and steps to unlock your AT&T phone and use it with other carriers. Find out how to check your phone's eligibility, request an unlock code, and get instructions from AT&T.Apr 2, 2022 · The device is not currently active on a different AT&T customer’s account. If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device. Visit our Unlock Support page for the full requirement list. All devices claimed as lost or stolen to Asurion are blacklisted by ...Jan 31, 2022 · Device Unlock Portal Not Working. I am trying to unlock an older att phone. When I go to the portal I get the following message: "Looks like you stepped away. We closed your session to protect your info. Start a new unlock request ". as soon as I type in the last digit of the IMEI. I have tried doing this on different browsers, different ...Jan 18, 2019 · Good afternoon @RELEASEPHONE, allow us to lend a helping hand. After five unsuccessfully unlock attempts, your device becomes permanently locked to our network. Unfortunately, there is nothing we can do once the device is permanently locked. We apologize for any inconvenience this may cause. Thanks for reaching out to us.Nov 7, 2022 · Hello Houdini1031, we're here to help with your device unlock request.. We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). In the meantime, try clearing the cache and cookies and power cycling your phone by pressing … Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Oct 21, 2023 · For both the lines I am trying to unlock, in ATT's system, it still shows an installment plan needs to be paid. For one line, it clearly shows online that it is fulfilled and unlock eligible. For the 2nd line it shows on the bill the installment is paid. I tried another chat today and rep advised I call ATT. Dec 19, 2022 · We are here to help you unlock your Galaxy A12, @fredcrou. We do understand how important it is to be able to unlock your device. Most device unlock request are submitted through our Device Unlock Portal, however if your device has the device unlock app you should be able to submit it through there.We do understand you …Apr 17, 2024 · Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Deals Wireless Internet Accessories Prepaid Business. Search. Support. My AT&T. Start of main content ...Nov 15, 2021 · Confirm your unlock request. An email will be sent to you within 24 hours asking you to confirm your unlock request. Check your email for a confirmation email from AT&T. Open the email and click Confirm to confirm your unlock request. It may take up to 48 business hours to unlock your iPhone.Aug 13, 2020 · I finished my iphone 7 contract 2 years ago, and I made the biggest mistake switching to H2O before unlocking this phone. When I tried to unlock it last week, I got "Looks like the device you want to unlock is active on another AT&T account." message, and after a week of researching, I saw someone in the forum got into the same problem- …Jan 29, 2019 · Hello @Bank1362,. We can definitely take a closer look into why you're receiving this message when you try to unlock your wireless device. We'll need some more details in order for us to better assist you. Did you receive this message when you tried to submit an unlock request with our Device unlock portal, or has your unlock request …Apr 2, 2022 · The device is not currently active on a different AT&T customer’s account. If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device. Visit our Unlock Support page for the full requirement list. All devices claimed as lost or stolen to Asurion are blacklisted by ...Dec 13, 2023 · To unlock your AT&T phone: Find your device's IMEI number and your PUK code. Visit AT&T's online unlock portal to request a device unlock. Enter your IMEI and …Jul 8, 2023 · First, you'll want to make sure that you meet these device unlock eligibility requirements: The wireless number assigned to the device must have had paid service for at least six months. You must wait 48 hours after you submit a payment to submit your unlock request. Lastly, be sure the device hasn’t been reported as lost, stolen, or …6 days ago · All you need is your device IMEI and unlock request number. Find a store Ver en español. Skip Navigation. Menu. Deals Wireless Internet Accessories Prepaid Business. Search. Support. My AT&T. Start of main content. Quickly check the status of your device unlock request. All you need is your device ...
Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. . Research scholar
Dec 21, 2022 · You will have to contact the seller to perform the request in order to unlock the device. Keep in mind, the general requirements to unlock your device. The device must be designed for use on, and locked to, the AT&T wireless network. If it's a new AT&T device, active service for a period of time is required. Go back to device unlock. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Mar 29, 2024 · Insert the battery, replace the back cover, and turn on the device. Tap to unlock the screen. When prompted, enter the 8-digit unlock code. Alternatively, from Home screen go to Settings, then Broadband and scroll down to …Jan 31, 2022 · Device Unlock Portal Not Working. I am trying to unlock an older att phone. When I go to the portal I get the following message: "Looks like you stepped away. We closed your session to protect your info. Start a new unlock request ". as soon as I type in the last digit of the IMEI. I have tried doing this on different browsers, different ...Nov 24, 2017 · Follow the prompts. . . . Click the link in your *Text message to check your status. If you are a **non-AT&T customer, click the link in your Email follow steps 2-4. Go to our Status Portal . Enter your IMEI Number & Request Number. Follow the prompts. Dec 26, 2023 · I requested unlocking my KaiOS flip phone from AT&T and the unlocking was approved. I received an e-mail with the unlock request code. Instead of unlocking instructions, I received this: Your unlock instructions: $ {masterData.unlockInstruction} Can you send me the link with the unlocking instructions for KaiOS flip phone (U102AA)? Go to att.com/deviceunlock (page best viewed from a desktop or tablet). Read and agree to the eligibility requirements to unlock your device. Complete and submit the form. You'll receive a confirmation email with your unlock request number. Jan 25, 2024 · Step 3: Receiving and Entering the Unlock Code. After successfully obtaining the unique unlock code from AT&T, you are now ready to proceed with the pivotal step of entering the code into your device. This step is crucial in unlocking your AT&T SIM card and enabling your device to operate with SIM cards from other carriers. Here's a …Oct 21, 2023 · For one line, it clearly shows online that it is fulfilled and unlock eligible. For the 2nd line it shows on the bill the installment is paid. I tried another chat today and rep advised I call ATT. I tried calling but I can't get past the auto attendant. When I say I'm calling about unlocking the phone, I get sent a text on how to unlock.Oct 27, 2023 · 1. Power off the device and insert a non-AT&T SIM card. • If your SIM card slot is located under the battery, remove the battery. 2. Power on the device with non-AT&T SIM. • For devices with removable battery, insert the battery back into the device. Wait. for the message: “Enter the device unlock code.”. 3.Feb 9, 2024 · I have paid off my ATT device and even mATT app shows unlock available. I am not able to unlock it with Unlock Your Phone or Device - AT&T Device Unlock (att.com). It always says attempted to many times and account locked. I tried unlocking for after every 24 hrs and issue is same with it.[LIVE] New Device – T2 – 2024 – AT&T Unlock the StoreNov 3, 2023 · I was given a Samsung A14 5G as part of my plan. The phone is fully paid off. When I try to unlock the phone using the MyAT&T app or a web browser, eventually I always get the message that I need to use the Unlock App on my phone in order to unlock it, but my phone doesn’t have an unlock app.May 11, 2023 · Hello, my unlock request was approved. I input an activated non-AT&T SIM into my device and got the notification “SIM not supported” as expected. Then I enabled Wi-Fi as the instruction say, but I do not get the notification “Carrier lock removed”.Nov 7, 2022 · Hello Houdini1031, we're here to help with your device unlock request.. We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). In the meantime, try clearing the cache and cookies and power cycling your phone by pressing …Nov 24, 2017 · To unlock your device, you need the right keys. By keys I mean, device eligibility. Unlocking your phone seems cut and dry but there are requirements it must meet first. Below you learn which set of keys you'll need before your device can be unlocked.Jun 2, 2023 · Hello @Northphilly, this definitely is not the experience we want you to have when using your device and trying to unlock it.We understand that this is a very frustrating situation to deal with. In order to better assist you with your device concerns, please make sure that the following steps listed below have been done and meet the requirements.Feb 8, 2023 · Community Support. •. 231.3K Messages. 1 year ago. Hello @dandusername, we're happy to provide information to help with unlocking your device. First, you want to go to our Device Unlock portal. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer.Feb 20, 2024 · Sometimes cached data can cause issues. Try clearing your browser’s cache and cookies, then attempt the unlock process again. Different Browser or Device: If you’re using a web browser on your phone, try switching to a different browser or using a computer. Alternatively, use a different device altogether to submit the unlock request.Sep 24, 2021 · Everytime I click on unlock, i get the red banner up top that says ,"oh no! Something went wrong. Please try again later." My phone is a prepaid phone that I've had for years. Everything else says it's eligible to be unlocked but I can't get past clicking the unlock button. Sep 16, 2023 · Like Ace mentioned, you can unlock the device by following the instructions given in the link below: Unlock your device. If the above steps do not help, you can contact our prepaid support team on 800-901-9878 for further assistance. Hope this information helps. Thank you for visiting AT&T Community Forums!.