Mercari item arrived damaged - Damaged in shipping claim. I sold a gaming PC for $440+$30 in shipping. Was set to get $396 after Mercari takes their cut. I shipped out the item USPS in the original box which is well packed. The buyer says that the front Acrylic clear panel was damaged or cracked and wanted a refund.

 
Insurance is to protect the seller, not the buyer. You need to file a claim and ask the buyer to save the packaging as USPS may need them to bring it to their local post office for an inspection. If the item arrived damaged, then the buyer is entitled to a refund regardless of what returns policy you've selected. 11. Bobthecatking.. Forever stamp good for how much weight

if the item was $15 or less, Mercari automatically approves refunds for the buyer, but lets the seller keep their profits. this is to avoid (in mercari's eyes) time wasted on disputes over cheap shit. the buyer most likely knew this, and did so to get a free funko pop. RegionPrestigious487.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Damaged item BUYING I bought a Christmas tree candle holder that is full of a liquid with glitter from Bath and Body Works meant to be a gift last week. Item arrived, it was packed well, but when I took the candle holder out, the liquid is ...UPS cant help you in this scenario as the label was issued via 3rd party (mercari) and not purchased directly with UPS with shipping protection. The shipping protection you get using a mercari label is directly through mercari - it is supposed to protect you from lost or damaged packages and they will reimburse you up to $200.Shipping is a big con as well. Safe say items with free shipping so better to get sellers to use free shipping. When a seller uses free shipping they just add the cost of shipping into the listing price which equals a higher sale price for the item that mercari gets to take 12.9% of. Shipping is tax free.Posted by u/Alchemical_Fae - 10 votes and 7 commentsA buyer opened an 'item not received' case and since seeing on the tracking there had been no movement for a while, and the expected received by date had passed, I concluded that the item must have got lost/damaged in transit and refunded the buyer. The next day, I just happened to take a look at the tracking as I still had the page open ...Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. I brought a plush on Mercari with the decription saying it’s like new! But when it arrived the safety eyes were scratched and there was a stain. All those flaws weren’t depicted the photos. I sent them the photos of what I received and the photos shown but they decided to not approve my return and automatically completed the purchase. If Mercari sees that it was truly a case of mishandled items by the shipping company, they'll refund the buyer and pay you for the sale. Neither will get a rating, btw. I have had one …According to USPS either party can claim, but I’m hoping to see what happened to others for items that arrived damaged in this thread. For your reference: USPS File a Claim. ... The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this subreddit.'A refrigerator can be transported on its side, but proper precautions must be taken to ensure damage does not occur during the move. This includes securing items inside and allowin...Let's say you purchased a pair of shoes on Mercari for $50, but when they arrived, they were not as described and had significant damage. You open a return request, and the seller approves the return. You ship the shoes back to the seller at a cost of $10 for return shipping. ... - If the item is damaged during shipping, you can open a ...Mercari suspended my acct A WEEK ago; last buyer to get their package TODAY ironically a lowballer whose items were "damaged" in transit.. it looks like my messages were able to be sent so… hopefully she gets them! I would love a reply from her! Wow just a rant!! Lol sorry screenshots in orderif the item was $15 or less, Mercari automatically approves refunds for the buyer, but lets the seller keep their profits. this is to avoid (in mercari's eyes) time wasted on disputes over cheap shit. the buyer most likely knew this, and did so to get a free funko pop. RegionPrestigious487.3 Answers. Mercari R. [Mercari Rep] on 8/29/17. Hi there, When you purchase an item on Mercari, we hold payment to your seller until you confirm you've …Posted by u/GamerOfZero - 2 votes and 1 commentAfter writing them four times I finally got told that they were damaged, not that the box was empty. I've been asked two more times for pictures so I could try and figure out what happened damage these items - I ship lots of delicate items and have never ever had one break before. Then of course mercari still couldn't seem to send me the pictures.Travellers arriving in Spain will have to self-quarantine for 14 days. Traveling to Spain in the near-term will require a mandatory period in isolation. On May 12, Spain announced ...I think he damaged it after I told him to contact mercari twice and refused to "compensate him" so he could get his return request accepted. He gets a return request in and mercari is siding with him saying it doesnt match the description of the product when I sold it. Like yeah obviously because HE DAMAGED IT.Hi everyone, I had a buyer tell me their item arrived broken. I packaged it well but I guess it didn't matter. I usually stick to soft goods so I haven't dealt with this situation before so I am not sure how to handle. Do I provide the refund or does the buyer have to submit proof to mercari? Any help/insight is greatly appreciated!Yes, here is the listing on Mercari Japan. After scrutinizing the photos more, I can see now that the button on the back that you press to open the battery compartment is damaged from a pen or pencil in the photo, whereas mine is clean. It's definitely a completely different unit. The only mention of damage is deterioration of the box with age.Policy. Mercari’s Return policy reflects a balance between the needs of both parties to the transaction, the Buyer and the Seller. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the carrier-confirmed local delivery time (concerns raised …The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... UPS damaged/lost item BUYING Archived post. New comments cannot be posted and votes cannot be cast. ... No UPS but USPS for me. The whole package was "stolen" (all items went missing) and they sent me a letter telling me that and to tell the ...Buyer returned item damaged and claimed wrong size - Mercari sides with them lol. I had recently sold an underwear set that came with 3 different pairs, all securely attached to a hanger, tags everything on it brand new. Buyer asks about discounting the price in the DM and we come to an agreement and it's sold.Accidents happen, and anyone who's ever received a broken product that was damaged in transit knows this all too well. In 2023, UPS alone delivered 5.7 billion packages, FedEx delivered 2.84 billion, and in 2022, USPS delivered 7.2 billion packages.With an average rate of 10% of packages damaged across companies, avoiding product damage is imperative.All of the carriers have $100 of coverage by default. if you used their labels they're the only ones that are able to file the claim for the insurance money. Ship on your own you'll have to file the claim yourself with fedex. I would go through Mercari's process first if you are unsure, as I've heard stories about going to the third parties ...The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... First time I've purchased something on Mercari and the package came damaged, it's popped open where the seller tried to tape it, the item it entirely too big for the bag they stuffed it in, and the bag has multiple holes in it which means my ...It depends on whether or not it's deemed carrier damage or insufficient packaging by the sender. If it's deemed carrier damage they will get paid too. I have never heard of Mercari actually deem it anything other than insufficient packaging even with UPS Pack n Ship service. Hi guys.if the item was $15 or less, Mercari automatically approves refunds for the buyer, but lets the seller keep their profits. this is to avoid (in mercari's eyes) time wasted on disputes over cheap shit. the buyer most likely knew this, and did so to get a free funko pop. RegionPrestigious487.The item you received is damaged; The seller sent a different item by mistake; The goods don’t match the seller’s description; The item you paid for is missing from your order; Once you notice any of these irregularities, you must report the issue to Mercari within three days from the parcel reception.Mercari may not return damaged items deemed as hazardous during transit. The package must be dropped off and scanned by the correct carrier. Your Mercari account must be in good standing. Ensure you follow Mercari's current standard to ensure your package is eligible for shipping protection. Shipping protection claims may take up to 2 weeks to ...Buyer claims item was damaged during transit. Selling Question. My buyer received the item and the item was damaged during transit. I contact Mercari to make a shipping claim and they told me to tell the buyer to contact Mercari. The only contact option she has on the app is to request for a refund. Is this what she needs to do or how does she ... Posted by u/Alchemical_Fae - 10 votes and 7 comments If you are able to prove that you followed Mercari's packaging guidelines, Mercari will refund the buyer and release your funds to you also. The buyer can assist you getting your shipping protection by stating that the item was packaged well and showing all the protection you shipped it with in their damage claim photos to Mercari.We would like to show you a description here but the site won’t allow us.You can tell Mercari that he altered your item. You could reply with "I apologize that you broke the figure but you acknowledge it didn't arrive broken therefore it arrived as described. I cannot assist further from here." Or you could ignore him. It would be up to the buyer to contact Mercari.62K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... It also depends if items were shipped damaged or damaged in shipping, but Mercari will determine that based on photos and explanation that the buyer sends them. ReplyItem damaged in transit claim rejected. So I'm a seller. I sent a box out in EXCELLENT condition , taped up on all edges to avoid water getting in but fex ex at some point had it in the rain so it arrived covered in mold. Mercari accepted the return request and told me I'm not covered due to insufficient packaging. Are you kidding me?!Usps has lost a mercari package of mine after being "out for delivery" for 3 weeks after the buyer had it forwarded. The buyer ended up cancelling and getting his money back and i was annoyed. I filled a missing mail report with usps and that got me nowhere.Tim agreed that it's 100% acceptable for buyer to destroy my product, leaving me with nothing but a damaged crop. Thank you Mercari for your unethical ways. You guys are con-artists! ... The item arrived the day before Christmas, and I mailed them to my daughter two days after Christmas since she couldn't fly in due to work. She received the ...5. Get Your Money. When the review process is complete or the three-day window is up, the money from the sale should appear in your account. Mercari will try to get you to spend your balance on the platform, but resist the temptation and save your money! You can even set up earnings goals right in the app.Ask them to cancel and repurchase with correct address chosen. If the buyer lives near their old address, they can request that their item be held at the post office and they can pick it up instead of having it delivered. DO NOT SHIP even after 3 days. No can do. correct address must be on file w/mercari.To protect the marketplace, frequent cancelations may impact your selling privileges. If a seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari reserves the right to charge a cancelation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or ...Damaged items deemed hazardous by Mercari may not be returned. If a package was damaged and then rerouted back to the sender, the seller must provide photos of the damage within 24 hours of delivery. Mercari may change Shipping Protection criteria …I responded to the request asking Mercari to review the comparison between the photos. Hopefully they side with me! I've been selling since July have just over 80 sales. All good reviews so far so this just bums me out If you've had the return denied by mercari in the past do they still allow the buyer to rate you?That's when you file a claim with the shipping party. They reimburse you for the item cost and the shipping. It isn't Mercari's fault nor the seller's fault if something happens during the shipping process. It's the courier's fault. They have claim damage & their own insurance for a reason, which is included in the shipping cost.r/Mercari. • 6 yr. ago. Melarsa. Item damaged during shipping, am I out of luck? I've bought a few things off Mercari before, and barring one instance of obviously counterfeit …It arrived and the 3 days were nearly up when I received my first return as a new seller. They said the item wasn't what I described, and it was damaged. ... I've seen where people have tried to exchange damaged items for newer ones on Mercari but this item isn't (imo) worth the trouble. But I also don't see the point of damaging it purposely.Otherwise your fragile items will arrive to your buyer damaged. This thread is archived New comments cannot be posted and votes cannot be cast Related Topics Mercari Marketplace Marketplace and Deals comments sorted by ... r/Mercari • Got my first return request because I didn't realize she was asking for a second pair thrown in for free on ...Mercari is your marketplace. It's the perfect place to declutter and discover items that are uniquely you. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures.By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute to a claim. We'll review the claim and decide on reimbursement.In order for the seller to be paid in your scenario, you would have to cancel the return and accept the order as is. When a buyer has their return granted by Mercari, they provide the buyer with a return label to return the items, if the seller lets Mercari know that they want their items back. Once the items are returned, Mercari refunds the ...I wish Etsy would step in and help alleviate both the seller and the buyer In these situations, much like Poshmark or Mercari do in the case of a lost or damaged item. With that being said, it sounds like the item was only damaged because it was not packaged properly. It should’ve been either wrapped in plastic or shipped in a plastic envelope.When you get it back try to fight it as not being returned in the condition you sent it in. As it is your first sale you may be out of luck. The key with Mercari is to be brief and very polite in emails to them. I've found them fair but I've sold 2000 items there so I've had a lot of time to build up a reputation as an honest seller.Mercari reviews first appeared on Complaints Board on May 14, 2015. The latest review Horrible experience / poor customer service and problem solving was posted on Mar 18, 2024. Mercari has an average consumer rating of 1 stars from 152 reviews. Mercari has resolved 0 complaints. The two times I've bought breakable items on Mercari over the last two years, both came broken. One was a Star Wars ceramic piggyback for my niece, it came in many pieces, actually cut my finger when I reached in to examine the damage . Seller had wrapped in a pair kid's pajama bottoms and put it in a polymailer. To provide sellers with peace of mind, we protect all shipments that use Mercari prepaid labels. As long as you follow our Shipping Protection guidelines, your package is protected for up to $200 for standard, economy, Local and Media Mail rates and up to $20 for First-Class Envelope rates. The seller cannot make attempts to redirect the ...In one case the item did not work as described (Xbox controller with severe stick drift) in another case the seller shipped me a star projector in a plastic envelope with 0 padding. It was completely shattered in arrival. And the third case they sent the item FedEx smart post and it arrived literal months after I filed for a return.37 votes, 21 comments. 62K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and…Hello all! I just received my first low rating as a new seller on Mercari. 😕 I sold a Too Faced highlight, and it was damaged in transit. I feel…My first time using Mercari. I bought an AC unit and just received it. The item shipped is not the same as the item received, and it is moderately…The buyer can claim a refund from you, and you can try to get a refund from Mercari/UPS if it was insured. If the shipping label was through Mercari, the buyer will be asked to submit photos that show the damage as well as how it was packaged, and Mercari will determine whether the packaging was sufficient.For an item arrived damaged on arrival, or with a production defect, the seller is forced to accept the return and it cut shorts the discussion. Again - this is a strategy I use ONLY when I am sure that the issue is real, but there is no way to show it on a pic. To be honest, I did that only once, for very good reasons, for a non-fragrance item.Product arrived damaged help . Hello, this is my first time receiving a product and package damaged and I was wondering what I should do first. Do I first contact Mercari, the seller, or fedex, the shipping service used? ... I tried clicking on the “issue with item” button on the mercari app but I can’t find any option that’s about a ...Otherwise your fragile items will arrive to your buyer damaged. This thread is archived New comments cannot be posted and votes cannot be cast Related Topics Mercari Marketplace Marketplace and Deals comments sorted by ... r/Mercari • Got my first return request because I didn't realize she was asking for a second pair thrown in for free on ...The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Returning Shipping Damaged Items BUYING I bought a few books in a bundle from a seller, where the books were pictured in excellent condition. I just received the item in an oversized box with no bubble-wrap, newspapers, or any protection of ...I recently purchased an item on Mercari for $80 and although the seller says they shipped the item, when it arrived at my local ups, they messaged me saying the box was empty. ... File a damaged in transit claim with Mercari support. It's obvious that ups has a now opened, damaged box missing it's in original contents and they have acknowledged it.How to let mercari know my item came damaged? When i go to the help option it doesn't give me the option to report item for damage or not as described? Archived post. New comments cannot be posted and votes cannot be cast. Don't go to help, go to your order in progress, then start a return request.Kinda worried here, as I just sold a 100+ dollar item. Shipped it out, it got delivered, everything seemed good. No rating. So I messaged the seller…Policy. Mercari's Return policy reflects a balance between the needs of both parties to the transaction, the Buyer and the Seller. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the carrier-confirmed local delivery time (concerns raised outside of these channels may not be ...The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this subreddit.' Members Online • vyladr. ADMIN MOD first time an item has came damaged . EXPERIENCE i feel silly for being frustrated but i bought a new jeans album for 9.50 which is a VERY good price. it ...Hi all! I'm a new seller on Mercari, shipped out a (very well-packed) order using a label purchased through their system (Fedex SmartPost) and it was…Mercari does not accept videos for returns/disputes. I learned this when I received a damaged package a few weeks ago. I knew from the size of the box there was zero way it could have been sent and arrived safely. Item is 11+ inches tall shoved into a 9 inch box. So I video taped it. They wouldn't even look at the unboxing videos or anything ...3- Cooperate with Mercari: If you believe the return request is justified, it’s best to cooperate with Mercari’s customer support team. They will assess the case based on the provided evidence and may decide in favor of the buyer. 4- Seller’s Review Period: Once you agree to the return, the buyer will ship the item back to you.In order for the seller to be paid in your scenario, you would have to cancel the return and accept the order as is. When a buyer has their return granted by Mercari, they provide the buyer with a return label to return the items, if the seller lets Mercari know that they want their items back. Once the items are returned, Mercari refunds the ...I recently sold a very expensive power tool (retails for over 2k) and it arrived to my buyer damaged. The delivery was set up through Mercari UPS where they box and package the item My buyer requested a return and Mercari obliged. I received the 200$ shipping insurance money- but this was a 1k dollar piece of equipment.. is there anyway for me ...Mercari - Buyer returned damage product. So I've been selling on mercari for a bit I have almost 400 sales and for the first time a buyer put a claim in . Problem is the figure I sent out was in good - to near mint as detailed in the post. The pictures he sent show a completely different item in a different condition.The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... I was having difficulty finding where I could put that the item was damaged, but I was looking under shipping instead of returns. I contacted the seller who indeed asked me to go over the items and open a return if I wanted. They were very ...I wish Etsy would step in and help alleviate both the seller and the buyer In these situations, much like Poshmark or Mercari do in the case of a lost or damaged item. With that being said, it sounds like the item was only damaged because it was not packaged properly. It should’ve been either wrapped in plastic or shipped in a plastic envelope.The buyer let us know that your item arrived damaged. We're going to take a look at their inquiry as soon as possible. Because you shipped with a Mercari prepaid label, your eligible orders are covered at up to $200 with Shipping Protection. We'll be in touch shortly! If so, they may reimburse and release the funds from your sale to you.If the item is returned in a different condition, regardless of why, Mercari can reimburse you under seller protection. The buyer gets refunded and the seller also gets reimbursed. So many people don't know about this appeal process and it boggles my mind! I've never lost an appeal at all. Mercari always sides with buyers initially…always.For an item arrived damaged on arrival, or with a production defect, the seller is forced to accept the return and it cut shorts the discussion. Again - this is a strategy I use ONLY when I am sure that the issue is real, but there is no way to show it on a pic. To be honest, I did that only once, for very good reasons, for a non-fragrance item.71K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…Just go through Mercari. Take photos of the item inside the box (with the label visible if possible) to show what a bad fit it was. Do not rate, and open a return immediately describing the damage. Coming from a seller, Mercari almost always sides with the buyer, even if the seller hasn’t done something wrong.Hi everyone, I had a buyer tell me their item arrived broken. I packaged it well but I guess it didn't matter. I usually stick to soft goods so I haven't dealt with this situation before so I am not sure how to handle. Do I provide the refund or does the buyer have to submit proof to mercari? Any help/insight is greatly appreciated!They know that Mercari is very strict about counterfeit items and will grant a return for these reasons. The buyer knew the item was authentic, it basically was a case of buyer's remorse. Mercari ultimately sided with them, even after Mercari acknowledged that the item was authentic. I got my item back, thankfully it was in the same condition ...Some items on our site are shipped and sold directly from the sellers. If the damaged item was shipped and sold directly from the seller, you will see the option to "Contact the Seller" on the Order Details page. Contacting the seller will result in a faster resolution, as Macy's cannot process returns or exchanges for these items.The price this buyer paid, while 4x the original retail, was still more than fair based on what this item tends to go for among collectors. So, within 5 minutes of FedEx delivering it today, she leaves me my first (out of 100+ seller ratings) poor rating and claims I took forever to ship, that it arrived damaged and broken and poorly packaged. However, if the item is significantly not as described or damaged, Mercari may provide a prepaid shipping label for the return. Interesting Fact #4: Refund Methods Refunds on Mercari are typically issued back to the original form of payment used for the purchase. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines.

The bottom also had a dent in it so that the item does not stand up on its own. I'm pretty sure the seller shipped it that way because the box wasn't damaged enough to have done that to the item. Contacted mercari for a refund. It took them about 30 minutes to give me a response and they refunded and told me to keep the item.. Ny lotto winning numbers saturday

mercari item arrived damaged

If your buyer claims that an item you sent hasn’t arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. If …So the package arrived today, buyer created a return request and said items arrived damaged. She uploaded pictures where there was a cut on the side of the dress, holes in the lace and the tag was cut off so it could be any size and not what I said. ... As long as you pack items the way Mercari wants you to and you document it you'll be ok in ...In order for the seller to be paid in your scenario, you would have to cancel the return and accept the order as is. When a buyer has their return granted by Mercari, they provide the buyer with a return label to return the items, if the seller lets Mercari know that they want their items back. Once the items are returned, Mercari refunds the ...r/Mercari A chip A close button. Get app Get the Reddit app Log In Log in to Reddit. Expand user menu Open settings menu. Log In / Sign Up; Advertise on Reddit;It's $3 stickers with $0.60 shipping. 463 upvotes · 156 comments. r/Mercari.Now it seems they deny without warrant. Glad I started photographing the packing process with shipping label visible. Kind of scammy on Mercari's part, imo. Ironically, the buyer was still supplied a label and returned the damaged item. Although only 1/6 was broken upon arrival, all 6 arrived broken back to me.If the item is under $15, Mercari will refund buyer and pay you so they don't need to waste money getting label. If you have too many of these issue they'll eventually close your account since it's a money risk for them. ... r/Mercari • Dealing with a damaged item. OMG! ... r/Mercari • Item arrived broken and this is the response from ...Posted by u/[Deleted Account] - No votes and 7 commentsr/Mercari • Item shipped 12/16, buyer just received it today. We sellers seriously need buyers like this on Mercari. P/s: don't forget to keep communicating with your buyers. That's what I've been doing and so far my buyers have been ok with the delays.I'm slowly deleting most of my stuff on mercari while selling things that doesn't sell on my live auction. Mercari is getting worst by the day and old seller tend to find new platform to sell. There's a few seller from Mercari switch to whatnot and they made 10x-100x more sales weekly compare to Mercari.If the seller used a Mercari label, they can be compensated up to $200 for a lost or damaged package. Assuming the seller provided evidence, yes, they should've been paid out. ... but to the best of my knowledge—i bought the item, mercari told me that the seller dropped off the package within the 3 days, the tracking doesn't update, the ...Mercari lulls you into a false sense of security with their guarantee. They randomly do not honor it. I received items broken to pieces and they continued to request more pictures when I had sent 17 pictures!!! Yes, not a typo. 17 They continued to request additional pictures of pieces not broken when they were all broken-The.66K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... An item I purchased was damaged my USPS and they provided me with this note. I want my money back as I can't enjoy the item but I also want the buyer to be paid as it was not their fault. What ...The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Members Online • Old-Raspberry-7790 . Damaged item question SELLING Buyer messages me and tells me their item came in damaged but the order has already been complete. Is there any way I can help them? Locked post. New comments cannot be posted.FlockingFab. Buyer damaged the item to return it, Mercari's explanation is astounding. I sold a jacket to a buyer that was in pristine condition. After it was delivered, I got a notice that the buyer was returning because it was "not as described" and Mercari approved the return. I reached out to Mercari for an explanation to find out what wasn ...The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... triple - checked to make sure the item was not damaged or anything along the lines before sending it out. Upon doing so, I shipped the item with a lot of bubble wrap, and secure packaging overall. The item arrived to the buyer, and by some ...Considering your item was damaged, you'd file for a return and give all of the appropriate pictures and information, wait for it to be approved, then send it back and receive a refund. Ultimately it comes down to the item not being sufficiently packaged that caused it to arrive damaged. You only have two options: file for a return or rate the ...Honestly, I've had a few buyers that had issues unrelated to their purchases from me ask me how to get ahold of Mercari, because they can't even find a proper way to get in touch with customer service. Ironically, I can't even send Mercari's own domain email address to them without it getting removed, so I can't really help them, at all.PO said it was delivered. It was not. I had 7 other packages that day and it was a no show. Mercari got back to me and they gave the seller the money, but I got Mercari Credit as a replacement for the money I lost on the package. If you haven't, reach out to Mercari AND file a missing mail claim. 1.Item arrived damaged. You must contact them through their app. There is no option for reporting a damaged item, and contact is only available by answering questions. There is no question about damaged items, you you never get to contact customer service. They apparently do not have an office in the US. I would not recommend buying through Mercari..

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