Xfinity ipv6 - IPv6. IPv6 stands for the Internet Protocol, version 6. It is a protocol that’s intended to replace the current version, IPv4. One of the main benefits of IPv6 versus IPv4 is that it provides a pool of nearly unlimited IP addresses. Other improvements include more efficient routing and stateless address auto-configuration.

 
Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. If you have questions about your services, we're here to answer them. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more.. Empress of china valley ranch irving tx

With a /64 PD from Comcast Xfinity, everything worked automatically when I had no VLANs. Once I introduced VLANs, I could not get IPv6 working automatically. My understanding is that each subnet likes to be /64 size for auto configuration, and if your ISP only gives you a PD of /64 that leaves you with just 1 /64 subnet to work with.I figured out how to make ipv6 work with the Xfinity modem in bridge mode (or with any third party modem I guess too). The MAC address of the WAN Ethernet adapter that my router has (and that connects to the cable modem's ethernet) starts with 00:07:43 which is a prefix assigned to Chelsio and used for their adapters.Test your IPv6 connectivity. Your IPv4 address on the public Internet appears to be 40.77.188.226. Your Internet Service Provider (ISP) appears to be MICROSOFT-CORP-MSN-AS-BLOCK. No IPv6 address detected [more info] You appear to be able to browse the IPv4 Internet only. You will not be able to reach IPv6-only sites.Jul 25, 2020 ... Next, set up your Comcast gateway to give out chunks of addresses. Open your admin page to your cable modem, the default username/password ...Are you worried about the safety of your online activities? There’s a number of ways to keep yourself safe while you’re using your Xfinity internet, and we’re here to help you out ...Maybe it was the modem trying to only use the ipv6 address, not realizing that it was connected to a router that only supports ipv4 and I just needed to power cycle the modem while it was connected to the router without power cycling the router (like you suggested). ... It seems xfinity gateway doesn’t assign IPv4 sometimes and my WiFi ...As technology continues to advance, the ways in which we interact with the world around us are changing. Xfinity is a revolutionary new service that is designed to make life easier...With the increasing prevalence of cybercrime, it is essential to take steps to protect your online accounts. Comcast email is one of the more popular email services, and it is impo...I think my router just doesn't support ipv6 so there is not much I can do besides getting xfinity to give me an ipv4 address or getting a new router. Edit: Sorry EG for my initial response. I got frustrated hearing Comcast's automated robot telling me to power cycle my devices a million times that I didn't read your instructions carefully. Comcast's IPv6 actually works really well, a lot of providers do not implement it as nicely as they do. A few IPv6 tips though as a first-timer: Make sure you have proper firewall rules in place on your router, because with IPv6 each computer\device on your network will have a globally routable IP address (which they currently don't). If you’re a Comcast email user and suddenly find yourself unable to access your account or experience any other issues, you’re not alone. Comcast email issues can be frustrating, b...Xfinity Network upgrade / DHCPv6 change. A couple of months ago I received a notice that Xfinity was upgrading its network in my area with a middle of the night disruption. Next day, my IPv6 stopped working. I tracked it down to a change in the way DHCPv6 server worked. It seems the address of the DHCPv6 server moved from a …Arris G34 Internet Issue. I recently purchased a G34 for my mother, upon installing and working with Xfinity support to activate I noticed many web pages weren’t working unless they resolved to an IPv6 address. Also ping to an IPv4 address (or hostname that resolves to an IPv4 address) doesn’t work. I checked the Gateway > Connection > WAN ...Want to make your internet-browsing experience smoother and faster? If so, take a look at these tips for maximizing your Xfinity internet experience! By following these tips, you c...On an almost daily basis I am getting IPv6 INPUT drop, IPv6 FORWARD drop, and WANATTACK drop in my router's firewall log and losing my network connection. Likely happening when using Microsoft Teams and Zoom for meetings using computer video and audio. Seen this same problem all over these forums and have yet to see a resolution.Add a port forward · Isn't connected to your home network. · Is using an IPv6 address. · Has a static IP set in the Gateway Admin Page.Aug 2, 2020 · I am having issues setting up my static IPv6 Address from my Comcast Cable Modem. If I bypass the USG and connect directly to the Comcast Cable Modem, IPv6 works correctly. I also have my static IPv4 address working correctly on the USG. I reviewed the following Instructions: Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. If you have questions about your services, we're here to answer them. We can help with technical issues, …If you’re a Comcast email user and suddenly find yourself unable to access your account or experience any other issues, you’re not alone. Comcast email issues can be frustrating, b...Oct 26, 2022 · Wan set to DHCPv6. DHCPv6 client configuration. mode basic. Request only an IPv6 prefix checked. Prefix delegation size 64. Send IPv6 prefix hint checked. Use IPv4 connectivity checked. On the Windows servers I used the prefix provided and set static IPv6 Addresses using the prefix with ::2 and ::3 for each. Test your IPv6 connectivity. Your IPv4 address on the public Internet appears to be 40.77.188.226. Your Internet Service Provider (ISP) appears to be MICROSOFT-CORP-MSN-AS-BLOCK. No IPv6 address detected [more info] You appear to be able to browse the IPv4 Internet only. You will not be able to reach IPv6-only sites.If you have a Comcast account, odds are good that you get one or more services through Xfinity, a Comcast subsidiary that provides Wi-Fi, cable and digital TV packages, mobile serv...We have now started our pilot market deployment of IPv6, which is the first of several phases for our IPv6 deployment. This first phase will support certain types of directly connected CPE, where a computer is connected directly to a cable modem. This will depend upon the cable modem (a subset of DOCSIS 3.0 cable modems, which will expand over …Note: If you have an XB7 Wireless Gateway, you’ll only see options for Typical Security and Customer Security after selecting IPv6. Select the firewall setting you want. Click Save Settings. Note: A firewall can be set up on both your computer and your Xfinity Gateway, but more than one firewall can cause interference. Additional informationIt's up and running fine (on IPv4) but I cannot get it to acquire an IPv6 address from my Comcast cable modem (Arris TG1682G). This worked fine with the Nighthawk router. I verified that Comcast is willing to issue an IPv6 address by connecting my desktop directly to the Comcast modem... that all works fine.@XfinityJosephA I've gone this route and Comcast could not resolve it. They finally agreed that the issue is that IPv6 cannot be turned off of the router and that "hopefully an update in the future" will fix things. That was over a year ago. I even joined all the comcast xfinity subreddits on reddit.com and made them aware of the issue.Aug 25, 2017 ... Router does not allow traffic internally to go to the outside IP and come back in (common in Cisco/Sonicwall devices); solution is to setup a ...1. go to your xfinity app and do the following: wifi > wifi details > edit wifi settings > security mode: WPA3 - Personal Transition (NOT PERSONAL ONLY). This is …Somehow, the 2001:558:feed::1 IPv6 DNS server is trying to redirect my website to some other IP. This behavior seems EXTREMELY fishy to me. Domain name is registered through GoDaddy, and the DNS is handled by GoDaddy's DNS servers, which points to my IP address where the site is hosted. The site is actually hosted on a …You can find Comcast listings on Comcast.com or on LocateTV.com. To view Comcast TV listings, navigate to Comcast.com and click the Check TV Listings link.For the most part, modems don't care about IPv4/IPv6. It's the router that needs to support it. I used to have a Zoom 5341J, and IPv6 worked on it. Comcast does use IP to access the modem for checking and updates and configuration. That may be v4 or v6, depending on the model, but is not relevant to the end user.Double-check the firewall settings in the modem. At least for my modem, the IPv6 firewall was set to "Typical" by default, which blocks inbound connections. Select "Custom" and disable the firewall (your modem may be different) 0. 0. Cancel. In the office we get the IPv6 address by dhcpv6From this address, we have Internet connectivity, but ...Here's my current implementation to try to get it to work: system --> advanced --> networking == set allow ipv6 (otherwise there's no show) routing --> gateways == set default gateway ipv6 to WAN_DHCP6 (leave ipv4 configured) firewall --> lan --> rules == create a rule to allow lan ipv6 to pass through to the internet.IPv6. Primary DNS: 2001:558:feed::1. Secondary DNS: 2001:558:feed::2. Xfinity is the trade name of Comcast Cable Communications, LLC, a subsidiary of Comcast Corporation, used to market consumer cable television, internet, telephone, and wireless services provided by the company. Xfinity brand was first introduced in 2010; prior to that, all ...Hello! I recently moved and after the move I am unable to get an IPv6 Address. Modem: SB8200. Router: Custom PfSense. Currrent PfSense config: IPv6 Configuration Type: DHCP6. Use IPv4 connectivity as Parent Interface: Checked. DHCPv6 Prefix Delegation size: 60. Send IPv6 prefix hint: Checked.Jun 12, 2021 · JKnott @lenhuppe. Jun 12, 2021, 6:38 PM. @lenhuppe said in Enabling IPv6 on Comcast home network: The "DHCPv6 Prefix Delegation size" defaults to 64 on the WAN side and the "IPv6 Prefix ID" defaults to 0 on the LAN side. The proper value depends on what prefix size they provide. For IPv6, no custom configuration is required on the Business IP Gateway since the provisioning of the IPv6 prefix is managed by Comcast. You would need to subscribe to a block of IPV4 static IP addresses to get the IPV6 static IP's. PTR records can be requested by calling into our care teams through 1-800-391-3000, or you can always reach out ... Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. If you have questions about your services, we're here to answer them. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Sep 24, 2019 · The Comcast IPv6 DNS servers will be prepended regardless of any other setting, static or dynamic. Additionally, all IPv6 DNS lookups are "intercepted" by Comcast and redirected to their IPv6 DNS servers. IPv6 cannot be disabled overall - even if devices have their IPv6 "turned off", the router will forward v4 to v6 and insert itself in the mix. fr. es. IPv6 8 July 2013. Comcast Now Enabling Users To Easily Find Out IPv6 Status In Their Area. By Dan York Director, Internet Technology. UPDATE – 6 April 2020 – In the seven years since this post was first written, Comcast has migrated their entire network over to IPv6.What IPv6 configuration does Comcast currently offer if you are using a single static IPv4 address, or a dynamic IPv4 address. Currently, I do have a static IPv4 /29 (5 IP addresses), and I am gett...Today, Comcast’s Xfinity Internet native IPv6 deployment has grown to become the world’s largest IPv6 deployment, as measured by the Internet Society’s World IPv6 Launch Measurements. The Internet Society (ISOC) measures deployment using several data sources, including data from Google, Facebook, Yahoo, and Akamai.Dec 24, 2017 ... The Solution: · Plug an IPv6 capable computer (must be turned on in your network settings) straight into your cable modem. · Open PowerShell and ...Open a new browser window, follow Steps one and two from above, and go to Connected Devices > Devices. Click the name of the device for which you want to add the port forwarding rule under Online Devices' Host Name. Highlight and copy the IP address. Return to the previous browser window and paste the IP address.... IPv6 configuration. If I go to Internet > IPv6 Setup, it's getting a proper address/prefix from my provider (XFINITY/Comcast). When I go to ...Feb 3, 2023 · For the most part, modems don't care about IPv4/IPv6. It's the router that needs to support it. I used to have a Zoom 5341J, and IPv6 worked on it. Comcast does use IP to access the modem for checking and updates and configuration. That may be v4 or v6, depending on the model, but is not relevant to the end user. Failing to get or losing IPv6 address. I have been using IPv6 on Comcast for several years with only occasional problems, usually following some disruption of cable service that requires reboots of modem and router. Recently, and coincident with some apparent changes in Comcast servers, I am sometimes, not always, able to get an IPv6 …Aug 2, 2020 · Unfortunately IPv6 on Comcast Business is not truely static. They assign your IPv6 addresses utilizing prefix deligation (PD). In my experience the address range is tied to the modem so if your device is ever swapped you will get a new range unlike IPv4 which can be transfered from device to device since they use RIP for routing IPv4. Not sure ... I have replaced my Router/Modem combo with the new XB7, have had techs out to the house, reinstalled windows, replaced all my cabling, replaced my network card, replaced just about everything but my ISP and I am just now seeing all the CONSTANT IPv6 input drops, Forward Drops, FW.WANATTACK drops by the THOUSANDS right at the …With a /64 PD from Comcast Xfinity, everything worked automatically when I had no VLANs. Once I introduced VLANs, I could not get IPv6 working automatically. My understanding is that each subnet likes to be /64 size for auto configuration, and if your ISP only gives you a PD of /64 that leaves you with just 1 /64 subnet to work with.Oct 14, 2015 ... IPv6 Support on Comcast using OpenWrt · ipv6test. I installed the current stable release, Chaos Calmer 15.05, on both routers. · luci. Many more ...We have now started our pilot market deployment of IPv6, which is the first of several phases for our IPv6 deployment. This first phase will support certain types of directly connected CPE, where a computer is connected directly to a cable modem. This will depend upon the cable modem (a subset of DOCSIS 3.0 cable modems, which will expand over …If you’re a Comcast email user and suddenly find yourself unable to access your account or experience any other issues, you’re not alone. Comcast email issues can be frustrating, b...No longer getting IPv6 address after Xfinity work in my neighborhood. I had a well working setup with IPv4 and IPv6. But there was some big work in my neighborhood today (got email about service interruption and saw several crews working on the street), and now that the work is completed, I now longer get an IPv6 address assigned.@user_c5b358 If you are using Xfinity equipment, you won't be able to disable IPv6. You can on some 3rd party routers/mesh networks -- look for the WAN connection on the router admin setup page, and it's easy on a firewall. Just don't configure IPv6 on the external interface. Depends on what you have to work with.t. e. Internet Protocol version 6 ( IPv6) is the most recent version of the Internet Protocol (IP), the communications protocol that provides an identification and location system for computers on networks and routes traffic across the Internet. IPv6 was developed by the Internet Engineering Task Force (IETF) to deal with the long-anticipated ...After digging in the router settings and doing some troubleshooting, it appears that I am not getting an IPv6 prefix delegated. This was working before the neighborhood network changes. Now, when I tell the router to use a "Prefix from DHCP-PD", it comes up with an address of fec0:1::0/64. I very much doubt that Comcast is handing me this, as ...For IPv6, no custom configuration is required on the Business IP Gateway since the provisioning of the IPv6 prefix is managed by Comcast. You would need to subscribe to a block of IPV4 static IP addresses to get the IPV6 static IP's. PTR records can be requested by calling into our care teams through 1-800-391-3000, or you can always reach out ...Comcast Reaches 10G Technical Milestone Delivering 1.25 Gig Symmetrical Speeds Over a Live, All-Digital HFC Network Oct 08, 2020 ... World IPv6 Launch Four Years Later: Taking Stock and Looking Forward Jun 08, 2016 Technology Visualizing the Internet at the RIPE Atlas Hackathon May 19, 2016Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. ... (Arris SB8200). I have a Google WiFi mesh system, that i activated IPv6 on, but it says it's not getting an ip from the modem. I have rebooted both the modem and the routers, and still nothing. I contacted Comcast support, and ...Xfinity Network upgrade / DHCPv6 change. A couple of months ago I received a notice that Xfinity was upgrading its network in my area with a middle of the night disruption. Next day, my IPv6 stopped working. I tracked it down to a change in the way DHCPv6 server worked. It seems the address of the DHCPv6 server moved from a …If you did, please remove the that, and the Xfinity app will use an IP address to establish the port forward. If you are using your own modem, check with the manufacturer of your modem on how to disable Ipv6 and set Ipv4 as "Preferred." You can learn more about port forwarding at https://comca.st/3t5QYpr.Today, over 25% (and growing) of Comcast’s Xfinity Internet customers are actively provisioned with native dual stack broadband Internet service. Native IPv6 …Note: If you have an XB7 Wireless Gateway, you'll only see options for Typical Security and Customer Security after selecting IPv6. Select the firewall ...Download speed. This number is a measure of how quickly your device gets data from the Internet. It’s expressed in megabits per second — Mbps. Test your Internet upload and download speeds to see how Comcast Business Internet compares to the competition. Get a free quote today for speeds up to 1 Gig.Comcast Tech Support told me my Comcast Approved personally owned Arris SBV3203 router was malfunctioning, and I needed to buy a replacement. But when I talked to my router manufacturer, they suggested I try switching from IPv6 to IPv4.Feb 22, 2020 · Thanks. " NATIVE " along with all other default settings will permit you to setup/test IPv6 on comcast/xfinity. The additional recommendations above may come in handy, depending upon your needs. I don't recall needing to reboot, but you may need to afterwards to show your IPv6 address on the firmware page. Comcast Corp (NASDAQ:CMCSA) CEO Brian Roberts is known for lining up a huge deal every five years.  The company's last si... Indices Commodities Currencies ...There is no setting to disable IPV6 on Xfinity gateways. If you can find the standard the WiFi radio in the product uses (should be on the box somewhere, it will say something like 802.11b), and the issue is the radio in the product isn't compatible with WiFi 6, you can change WiFi standards the gateway is using the phone app.Getting IPv6 working with Comcast/Xfinity. I had this working but then IPv6 lost connectivity through my clients. So far my setup is a follows: System -> Advanced -> Networking -> Allow IPv6. WAN Interface. IPv6 Configuration Type - DHCP6. Use IPv4 connectivity as parent interface - ticked. DHCPv6 prefix delegation size - 64.Select WiFi (from the bottom navigation on the Xfinity app). Select View WiFi equipment. Select Advanced Settings. Select Port forwarding. Select the Add Port Forward button and Continue on the next screen. Choose the household device for the port forward you are setting up from the drop-down list of connected devices.My setup assumes you get /64 prefix from your ISP (Comcast in my case) via DHCPv6. Also assumed is empty IPv6 configuration. First I like to disable default neighbor discovery interface. Blasting IPv6 router advertisements on all intefaces is not necessarily a good idea: /ipv6 nd set [ find default=yes ] disabled=yes. Next step is to …The DCP3941B is broken on both IPv6 and IPv4. I wish Comcast would simply provide a way to turn off the $#@! IPv6 firewall rules (I'm guessing they are doing an "allow all" rule when you say you don't want firewalling in the GUI, but the problem is they are still apparently doing state inspection - I want to turn that stuff off so it works).When we begin our support for home gateway devices late this year, we initially plan to use a default IPv6 prefix allocation that is a /64 in length, providing over …Somehow, the 2001:558:feed::1 IPv6 DNS server is trying to redirect my website to some other IP. This behavior seems EXTREMELY fishy to me. Domain name is registered through GoDaddy, and the DNS is handled by GoDaddy's DNS servers, which points to my IP address where the site is hosted. The site is actually hosted on a …Aug 11, 2023 ... Usually that means you have full manual control of firewall rules. I'd check your firewall rules and see if there's anything in there about ...IPv6 is certainly supported on Comcast/Xfinity on the UDM. I have a score of 19/20 on IPv6 test. Configure as below and then reboot the UDM. You should have a 128/ under 2001: and your LAN should have a /64 under 2601:.1. go to your xfinity app and do the following: wifi > wifi details > edit wifi settings > security mode: WPA3 - Personal Transition (NOT PERSONAL ONLY). This is …If 60 doesn't work, try 56, and then try 64. You can use the default ipv6 DNS servers Comcast provides, but I have mine set to the OpenDNS servers. The last screenshot is just showing all the default rules the USG set up for IPv6 interfaces. I didn't set anything up there and hopefully you don't have to either.PostmasterIf you're having an issue with sending or receiving E-Mail with Comcast. ... Comcast over IPv6? What are Comcast's Outbound Mail Servers? What are ...If you have to setup a dhcpv6 server inside, use a /64 prefix. Set an arbitrary range -- something like ::1000 to ::2000. I use ravd to provide DNS servers I specify, but depending on how yours works, you make have to enter some IPV6 DNS servers to pass out someplace else. Hope that's a start. ( edited) 0. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. If you have questions about your services, we're here to answer them. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Page Loaded - Xfinity Speed Test - Check Your Internet Speed. Xfinity Speed Test. Let's test the speed to your device. We'll measure the speed from our servers to this device. Results are often lower than plan speeds due to WiFi …

Yes. If the settings are present and configurable, use DHCPv6 with PD (Prefix Delegation) and RA (Router Advertisement. You may need to also allow ICMPv6. Good luck ! I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums.. Hobby lobby treat boxes

xfinity ipv6

O Xfinity, como a maioria dos provedores de serviços de Internet, usa endereços IPv4 e IPv6. IPv4 é o protocolo mais antigo e mais utilizado, com um espaço …Are you looking for an Xfinity store near you? Xfinity is a leading provider of internet, television, and phone services. With over 1,000 stores across the United States, finding a...I'm reaching out for some advice on setting up IPv6 with my Comcast Xfinity router. I've noticed that we're assigned a /56 IPv6 prefix in the Xfinity settings. However, Xfinity seems to restrict us to a /64 prefix for DHCPv6 or SLAAC. Our goal is to utilize our own DHCPv6 server and distribute the full /56 block into multiple /64 subnets.Comcast performed well in an Internet speed study released Wednesday, but the federal report could still be a blow to the cable giant’s plan to buy Time Warner Cable. Comcast perfo...From what we were able to find these prefixes change the number of addresses available to use. It can take up to 24 hours to request a different prefix. Comcast’s IPv6 program strives to make the company’s content available over IPv6. We'll maintain support for IPv4, while adding support for IPv6.Jul 30, 2021 · ipv6 dns servers and settings. I've used xfinity for 6 years and always had ipv6 connectivity. About 5 months ago I got a new router and used the same settings for ipv6 that my last router used. But I'm not getting ipv6 - all my wifi devices are running at 433mbps. In the past when ipv6 was working wifi devices all ran at 867mbps. XfinityJorge. +18 more. Official Employee. •. 1.2K Messages. 1 year ago. Hello there @Matthewfarnham0 thanks for contacting our Forums team and we are happy to help. You came to the right place for help, are you using your own equipment or ours?As technology continues to advance, the ways in which we interact with the world around us are changing. Xfinity is a revolutionary new service that is designed to make life easier...The Comcast equipment is a Cisco type-BWG model-DPC3939B Business IP Gateway. It's readouts show the IPv4 and IPv6 static delegations. I'm using VyOS as the routing software on my router/firewall (which is plugged in to one of the LAN ports on the BIP Gateway). It's an OSS fork of Vyatta, parallel to Brocade or Ubiquiti.You can find the gateway, static, and CIDR block using these instructions: View your Static IP information online . If you have any further questions or concerns please reach out through private message with your first and last name, business service address and account number or phone number and we would be more than happy to assist. 0. 0 ...btw, Yes, I read that Comcast will be closing their 6RD trial in a few months. But until then, based on what I've read, 6RD is better behaved than 6to4, so I thought I would start my ipv6 experimenting with that first.-----ipv6 general-prefix Comcast6RD 6rd Tunnel6 ipv6 unicast-routing ipv6 cef. interface Tunnel6 description Comcast 6RD IPv6 ...On an almost daily basis I am getting IPv6 INPUT drop, IPv6 FORWARD drop, and WANATTACK drop in my router's firewall log and losing my network connection. Likely happening when using Microsoft Teams and Zoom for meetings using computer video and audio. Seen this same problem all over these forums and have yet to see a resolution.You can find the gateway, static, and CIDR block using these instructions: View your Static IP information online . If you have any further questions or concerns please reach out through private message with your first and last name, business service address and account number or phone number and we would be more than happy to assist. 0. 0 ...The message delivered was "No IPv6 detected. You appear to have no IPv6 at this time." When I review the setup for IPv6 on my TP-Link AC1750 router, it shows a connection type of DHCPv6, an IPv6 address, a default gateway, and IPv6 DNS address. Is IPv6 in use on my PC? Am I setup correctly? Why does the Comcast test disagree with the TP-Link setup?2. Go to Advanced > IPv6. 3. Enable IPv6. 4. Select Dynamic IP (SLAAC/DHCPv6). 5. Go to Advanced settings, Select Auto in “Get IPv6 Address”. Select Enable in “Prefix Delegation”.Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary. • Click the "Peer to peer chat" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears..

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